Live Music Jukebox
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At Juke, our mission is to help artists better monetize their talents. We are trusted by musicians of all kinds from local cover bands like Justin Staublin Band, to jam bands like Desmond Jones, to regional sensations like Kansas Bible Company.
We are a team from Notre Dame, Wonolo, Onnit, Stanford, Anheuser-Busch, and more. We are backed by leading investors in the midwest and silicon valley, including Tim Connor’s of PivotNorth, and Jeremy Burton of Platform Venture Studio. While we are headquartered in the midwest, our team spans the country.
Juke is the world’s first live concert jukebox. We hope to enrich the live music experience for the artist, the audience, and the venue by providing an intuitive and accessible channel of communication that allows for tailored performances.
We are looking for our first Customer Success Manager. This role has the potential to develop into a leadership role at Juke, but needs someone willing to get their hands dirty and really help customers.
You will work closely with our bands and venues to understand their performance challenges and needs and engage using a consultative approach that positions you and Juke as their long-term partner. We succeed when our bands and venues succeed. We want to make live music more fun and accessible and your goal is to help our bands and venues utilize our software to make that happen.
Responsibilities:
- Understand our band and venue’s needs, concerns, and how Juke can help.
- Develop customer success onboarding plans to get venues and bands using Juke to the point of self-sufficiency.
- Turn users into advocates.
- Manage weekly, monthly and quarterly customer health metrics including user engagement, churn and referrals.
- Maintain high levels of engagement across a large number of customers.
- Interface directly with the CEO and investors. You’re the direct line to our customers and we’re going to need to hear from you often.
- Participate in weekly forecasting / retention meetings.
- Directly responsible for retention and NPS within the Juke customer base.
- Interview and help hire future CSMs.
- Drive engagement with customer advocacy programs (customer references, case studies, etc.)
- Make sure the customer voice is heard loud and clear when we are making product prioritization decisions.
- Be a recognized role model of Juke’s core values
What you should have:
- A love of live music
- Team-player with a proven track record of excelling in fast-growing environments and taking initiative to the next level
- Strong leadership, priority management and emotional intelligence
- You love talking to customers and helping them solve problems.
- A passion for building trust and communicating effectively with a broad range of stakeholders: C-Suite, senior executives, business owners
- Motivated self-starter, with proven abilities to take ownership of difficult projects and see them through to successful completion
- Thrives in tricky problem-solving situations. You’re the type of person your parents/friends call to fix their wifi and you kind of love it.
- 2+ years relevant work experience in customer-facing customer success, account management or strategic consulting roles.
- Exceptional written and verbal communication skills
Market rate salary + stock options
this is a full-time position.
Deadline: Thu Sep 30, 2021 (over 2 years from now)
