We respect hard work, but we worship results

Working hard is necessary but not sufficient. Don’t confuse working hard with getting results.

Focus

Do a few things well, rather than many things poorly. Spend your time every day doing the things that give you the most leverage to achieve the results you need.

Show decisive pragmatism

Fight for what you believe in, but not everything has to be a fight. Most decisions are reversible. The best decision is a made decision. Analysis paralysis burns time, and time is precious.

Be data-driven

Data doesn’t always tell the whole story, but it tells most of the story, most of the time. Make smart bets. Be intellectually honest.

Build with integrity

Externalities matter. Be mindful of unintended consequences.

Be clear

Err on the side of over-communication. Use Radical Candor – it’s not mean; it’s clear.

Take your work seriously…but not yourself

Building startups is stressful, infuriating, exhausting. Laughter is the best medicine.

Be humble

Be grateful for the huge privilege to work with some of the smartest people from all over the world to build category-defining startups.

Everyone works for the customer

Whatever your role, directly or indirectly, you are in service of the user or customer.